Privacy and Data Protection Policy

Last Updated: August 26, 2026
Website: www.andeanliving.com
Activity: Real estate brokerage, advisory, and property platform services.

1. Introduction

Welcome to Andeanliving.com (“we,” “our,” or “the Company”). As a real estate agent and platform, we are committed to protecting your privacy and ensuring the secure, ethical, and transparent handling of your personal information. This Policy describes how we collect, use, share, and protect your data when you visit our website, search for properties, request valuations, or interact with our brokerage services.

This policy complies with the General Data Protection Regulation (GDPR) of the European Union, the California Consumer Privacy Act (CCPA/CPRA), CalOPPA, and applicable local data protection and real estate regulations.

2. Information We Collect

In the course of our real estate activities, we may collect the following categories of data:

Contact and Identification Data: Name, email address, phone number, current mailing address. In advanced stages of a transaction, we may request official identification documents (ID, passport) to comply with legal Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
Real Estate Preferences and Behavior: Budget, areas of interest, property type sought, history of properties viewed or saved in your profile, and requested property valuation results.
Limited Financial Data: Information regarding mortgage pre-approvals, proof of funds, or billing details for advisory services. Note: We do not store full credit card numbers or sensitive banking data; these are processed by certified third-party payment gateways.
Browsing Data: IP address, device type, property pages visited, and cookie data.

3. Purpose and Legal Basis for Processing (GDPR)

We process your personal data for the following purposes and legal bases:

Performance of a Contract: To provide real estate brokerage services, schedule property viewings, draft reservation or purchase agreements, and manage the client-agent relationship.
Compliance with a Legal Obligation: To verify your identity (KYC/AML), and comply with local real estate, tax, and notarial regulations.
Legitimate Interest: To improve our platform, prevent fraud in real estate transactions, and send you information about properties similar to those you have shown interest in (always respecting your right to object).
Consent: To send you newsletters with new property listings, real estate market news, or to use non-essential cookies. You may withdraw consent at any time.

4. How We Share Your Information

We do not sell your personal data. In the real estate sector, collaboration is essential, so we only share your information with:

Transaction Partners: Notaries, land registries, title companies, appraisers, and property inspectors, as necessary to close a transaction.
Service Providers: Multiple Listing Service (MLS) platforms, real estate CRM providers, hosting services, and payment gateways. All are contractually obligated to protect your data.
Financial Advisors: Only with your explicit consent, we may connect you with partner mortgage brokers or banks to facilitate your financing.
Legal Requirements: When required by a competent authority, court order, or to protect our legal rights.

5. International Data Transfers

Because we operate in international markets (Americas and Europe), your data may be transferred outside your country of residence. When transferring data from the European Economic Area (EEA) or the UK, we use the Standard Contractual Clauses (SCCs) approved by the European Commission or other valid transfer mechanisms to ensure an adequate level of protection.

6. Your Privacy Rights

Rights under the GDPR (European Union / UK):

Access, rectify, or erase your personal data.
Restrict or object to the processing of your data (e.g., stop receiving emails about new properties).
Data portability for the data you have provided to us.
Withdraw your consent at any time.

Rights under the CCPA/CPRA (California, USA, and similar state laws):

Right to know what categories of personal data have been collected and for what purpose.
Right to request the deletion or correction of your personal data.
Right to Opt-Out of the “sale” or “sharing” of your data for cross-context behavioral advertising. Andeanliving.com does not sell your personal data.
Right to non-discrimination for exercising these rights.

How to Exercise Your Rights: Send a verifiable request to info@andeanliving.com. We will respond within a maximum of 30 days. We may request additional information to verify your identity and protect the security of your real estate file.

7. Cookies and Tracking Technologies

We use cookies to remember your property searches, keep your session active, and analyze site traffic.

Essential Cookies: Necessary for property search functionality and contacting agents.
Analytics/Marketing Cookies: Require your prior consent via our cookie banner. You can manage your preferences at any time.

8. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. In the real estate sector, transaction records, contracts, and identification data are typically retained for a period of 5 to 7 years (or longer, depending on the jurisdiction) to comply with tax, civil, and anti-money laundering regulations.

9. Information Security

We implement robust technical and organizational security measures (SSL encryption, restricted access to client files, security audits) to protect your data against unauthorized access, loss, or alteration.

10. Fair Housing Non-Discrimination Commitment

In accordance with the Fair Housing Act (in the US) and equivalent regulations in Europe, Andeanliving.com does not use collected personal data to discriminate against any user on the basis of race, color, religion, sex, national origin, familial status, or disability in any of our real estate practices.

11. Children’s Privacy

Our services are directed at adults. We do not knowingly collect data from children under 16 (or 13 in certain US jurisdictions). If we discover such collection, we will delete the data immediately.